Giday Acceptable Use and Client Responsibilities

Version 1.4. In effect from 3 September 2026.

Last updated 3 September 2026. (What changed in 1.4: the instruction to tell a caller to hang up and ring 000 now applies to agents in restricted mode only — an ordinary agent is given no emergency instruction; Schedule 2 updated to match. What changed in 1.3: section 5.3 — health services are accepted in restricted mode rather than declined; 7.2 and Schedule 2 updated to match.)

This document is part of your agreement with Launchr Pty Ltd for the Giday service. It sits alongside the Giday Terms of Service, the Giday Privacy Policy and the Giday Data Handling, Retention and Sub-processors statement. All four are available in your dashboard before you agree to them, and we will not hold you to a document we have not given you.

It is written for the person who actually runs the business. If anything in it is unclear, ask us before you agree, not after.

1. Your rights under Australian Consumer Law come first

**Nothing in this document excludes, restricts or modifies any guarantee, condition, warranty, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or under any other law, where doing so would be unlawful.** If any part of this document would have that effect, it does not apply to that extent, and the rest of it still applies.

Everything below is about the things you control and we do not: your business information, your prices, your consents, your decisions about how the agent behaves on your calls. It is not an attempt to move our own legal responsibilities onto you.

We are not lawyers and nothing here is legal advice about your business.

2. Who is responsible for what

Giday answers your phone. That means two organisations are involved in every call, and it matters which one is responsible for what.

Nothing in this table moves responsibility for the quality or the fitness of the service onto you. Whether the service is fit for a purpose you told us about is ours to answer for, not yours.

Where a rule below is one sided, it is because the risk sits with the party that actually controls the thing. Where we hold a right, you generally hold the matching one.

3. Call recording and the spoken notice

3.1 Calls are recorded and transcribed, and callers are told

Giday records and transcribes calls. At the start of every call, before anything is captured to storage, the line plays a short spoken notice. In words, it says: "Thank you for calling [your business]. Your call may be recorded for quality and training purposes." Your agent's own opening line then identifies it as an AI assistant.

Being exact about what the notice does not do: it does not use the word "transcribed", and it does not offer the caller a route to continue the call without being recorded. Transcription and the caller's options are covered in 3.3 and in the Privacy Policy.

The notice plays on every call, for every client, and it cannot be switched off. It is not a courtesy. It is the control that makes the rest of the service defensible for both of us.

3.2 Why it matters, in plain terms

Recording a phone conversation is regulated by state and territory law, and the rules are not the same everywhere.

• In New South Wales, South Australia, Western Australia, Tasmania and the Australian Capital Territory, recording a private conversation without the consent of everyone on the call is an offence, subject to limited exceptions (Surveillance Devices Act 2007 (NSW) s 7; Surveillance Devices Act 2016 (SA) s 4; Surveillance Devices Act 1998 (WA) s 5; Listening Devices Act 1991 (Tas) s 5; Listening Devices Act 1992 (ACT) s 4).
• In Victoria, Queensland, the Northern Territory, Western Australia and the ACT, passing a recording or a transcript on to someone else can be a separate offence in its own right, even where the recording itself was lawful (Surveillance Devices Act 1999 (Vic) s 11; Invasion of Privacy Act 1971 (Qld) s 45; Surveillance Devices Act 2007 (NT) s 15; Surveillance Devices Act 1998 (WA) s 9; Listening Devices Act 1992 (ACT) s 5).
• Since 10 June 2025 there has also been a national right for an individual to sue for a serious invasion of privacy, which expressly covers listening to or recording someone's private affairs (Privacy Act 1988 (Cth) Schedule 2). That right does not depend on how big either of our businesses is.

These are our own summaries of the law as we understood it on 26 August 2026, given so you can see why we build the way we do. They are not advice about your business, the law changes, and if a decision turns on it you should get your own advice. If you think we have got any of it wrong, tell us and we will correct it.

Your callers can ring from anywhere in the country, so the notice plays on every call to your number. There is no off switch and we do not offer one: in New South Wales, South Australia, Western Australia, Tasmania and the Australian Capital Territory the notice is how consent to record is obtained, and a call without it would leave neither of us with a consent position.

3.3 The caller who does not want to be recorded

If a caller says they do not want to be recorded, the agent will not argue. It offers to delete the recording and transcript of the call, and to transfer the caller to you or take a message for a call-back. The deletion is actioned within an hour of the call ending — on an hourly sweep, so a call still being processed at our voice provider goes on the next sweep instead. The agent cannot stop an in-progress recording mid-call, so the recording of that call exists until it is deleted.

That behaviour is part of the service. You must not instruct the agent, in your prompt settings, knowledge base or anywhere else, to talk a caller out of the request, ignore it, or keep going anyway.

Callers can also ask us directly for a call's records to be deleted, and we will action it. Transcripts are kept for a limited period and then removed. The retention periods are in the Data Handling statement.

3.4 What we do on our side

So the obligations above are real rather than decorative:

• the notice is the first audio on the call, and nothing is captured to storage until it finishes;
• your agent's AI disclosure is in its own opening line, separate from the notice;
• there is no setting, screen or support request that turns the notice off, on any plan, and the code that used to answer a call without it was deleted rather than disabled;
• we do not yet keep a per-call log of whether the notice completed on each individual call, and we will not claim we do;
• if your service ends and our own courtesy message keeps answering the line, the notice keeps playing, because by then we are the ones operating it.

4. SMS

4.1 What we send

Giday sends two kinds of message.

Transactional messages, such as a booking confirmation, a reschedule, a cancellation, or a message you asked the agent to pass on. These are limited to factual information about the job and are not marketing.

Quote follow ups, which are optional and which we only send where the caller gave express consent on the call and that consent was captured.

4.2 Every marketing message goes out in your name

Australian law requires a commercial electronic message to clearly and accurately identify the organisation that authorised it, and to include contact details for that organisation that will still work for at least 30 days (Spam Act 2003 (Cth) s 17). That organisation is you, not Launchr and not Giday. The caller rang your business.

So:

• you warrant that the legal entity name (or your name plus ABN) and the contact details you give us for use in SMS are accurate, are yours, and will still be valid for at least 30 days after each message;
• you will tell us before those details change;
• you warrant that you are the organisation authorising every SMS sent through the platform in your name.

If the identification is missing, or the unsubscribe line would be truncated, the platform blocks the message rather than sending it.

4.3 Consent

• Where the consent was captured on a Giday call, we are responsible for the capture, the wording used and the consent record. You do not warrant it, and we will not treat a defect in our own capture as your breach. You can export the record.
• You warrant that, for every number you give us for a marketing message, and for every marketing message sent on a consent that did not come from a Giday call, there is express consent from the person who holds that number, and that you are not relying on the fact that they rang you once.
• Consent cannot be inferred from a one-off enquiry or purchase, or from the fact that a number is published. That is the regulator's stated position and we build to it.
• Where you give us consent from somewhere else (your own booking form, your own CRM), you warrant it was validly obtained, is current, was not bundled with something else, and was not collected by a pre-ticked box. You will give us those records as soon as you reasonably can and in any event within 10 business days if we ask, because the regulator can demand them from either of us. If we are working to a shorter deadline set by a regulator or a court, we will tell you what it is and give you as much of that period as we can.
• You bear the evidential burden on consent under the Spam Act 2003 (Cth) s 16(5) for consents you supplied. That is the statute, not our drafting.

4.4 Unsubscribe and suppression

• Every marketing message we send carries an unsubscribe line and goes from a reply-capable Australian mobile number. That text is inserted by the platform and is not editable in your templates. You must not remove it, obscure it, shorten it, or work around it. Transactional messages do not carry an unsubscribe line, because they are not marketing.
• When someone opts out, we suppress that number for your account and keep the suppression permanently. You must not ask us to message a suppressed number through Giday, and you must not use anything you learned through Giday to send that person an electronic message asking them to opt back in.
• If you hold the same person in another system, honouring the opt-out there is a matter for you and your own legal obligations. We tell you about the opt-out so you can meet them. Nothing in this bullet is an obligation you owe us, and we will not treat your other channels as a breach of this document.
• Suppression is per business. Someone opting out of your messages does not break another Giday client's messages to the same number.
• Honest limit: a few automatic job texts are sent outside the guarded path today, so a suppressed number can still receive a booking confirmation for a job they booked. We are closing that. If a caller tells you they want no texts at all, tell us and we will stop them by hand in the meantime.

4.5 Sender ID

Since 1 July 2026, a branded alphanumeric sender ID has to be registered to the business it names (Telecommunications (SMS Sender ID Register) Industry Standard 2025).

Giday does not currently offer branded sender IDs. Your messages go from a standard Australian mobile number that can receive replies, which is how "Reply STOP" works. "GIDAY" is not a valid sender ID for your messages and we will not use it. If we ever offer branded sender IDs, you will need to warrant that the ID is registered to you and matches your registered business name, company name, registered trade mark or registered domain, and to authorise us to send using it.

4.6 What you must not do with SMS

You must not use Giday, or ask us to use it, to send bulk marketing, campaign blasts, list-based promotions, competition entries, political or fundraising messages, or anything to a number that did not come from a call or a consent record you can produce. Giday sends messages about jobs. It is not a marketing platform, and we will not turn it into one.

5. Your knowledge base, your price list, your quoting rules

5.1 Business content only

Your knowledge base is for your business's own content: services, prices, hours, service areas, policies, product details, frequently asked questions, how you like jobs booked.

Do not put other people's personal information in it. No customer lists, no contact lists, no past job records with names and numbers in them, no staff records beyond who to transfer a call to.

You will not knowingly upload or import content containing personal information about anyone other than you and your own people, and you will take reasonable care to check before you do. If you tell us, or we find, that some has got in, we will remove it, and provided you act promptly neither of us treats that as a breach of this document. Where we ran the import, we are responsible for what our import tool collected.

Bringing other people's personal information into the platform from you, rather than from the caller, changes our legal position and yours, and it is the easiest thing in the whole product to simply not do.

5.2 Nothing unlawful or misleading

You warrant that content you give us or import:

• is accurate and not misleading;
• is lawful, and does not infringe anyone's copyright, trade mark or other rights;
• does not make claims about your licences, registrations, insurance, accreditations, warranties or compliance that are not true and current;
• does not contain or link to promotional material that would turn a plain booking confirmation into a marketing message.

Misleading conduct is prohibited under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth) Sch 2 ss 18 and 29) and the agent will be speaking your words to your customers. If the content is wrong, the representation is yours. If the agent mangles content that was right, that is ours.

5.3 Health services: restricted mode

We accept clients who provide a health service in restricted mode. That includes general practice, dental, allied health, physiotherapy, psychology, chiropractic, podiatry, veterinary, aged care and disability care, and any other service where callers describe symptoms, injuries, treatment or clinical appointments. You must answer the health question at sign-up truthfully. Answering "yes" switches restricted mode on; answering "not sure" signs you up as an ordinary client and you must tell us if your business is, or becomes, a health service.

In restricted mode the agent will not discuss symptoms, conditions, diagnoses, medications, results, treatments or therapies; will not record clinical detail in any message; will not give health advice; and runs with call audio not recorded at the voice provider and the provider's transcript scheduled for deletion. You must not configure the agent, your greeting or your knowledge base to work around any of that — for example by asking callers to describe their condition, or by putting clinical content into the knowledge base. We check configurations, and we will switch a health service to restricted mode ourselves if we find one running without it.

The legal position is unchanged and we cannot draft around it. The small-business exemption in the Privacy Act 1988 (Cth) does not apply to a business that provides a health service and holds health information, at any size (s 6D), and Victoria's Health Records Act 2001 has no small-business exemption at all. Health information is also broader than people expect: an appointment time attached to a patient's name is health information. Those obligations are yours. Restricted mode is how we make the receptionist hold as little as possible; it is not a warranty that you are compliant, and we have not taken advice on the sector.

If you are not a health business, you still must not put health-sensitive content into your knowledge base, or configure the agent to ask about symptoms, conditions, medications, injuries, treatment or appointments of a clinical kind. We check knowledge-base text before it goes live and hold back anything that needs a human look; if we find health content, we remove it and contact you.

5.4 Prices and quotes

• Your price list and your quoting rules are yours. Keeping them accurate and current is your job.
• Quoting is switched on only after a person here has checked your price list, and your agent cannot put an unverified figure in writing.
• Our job is to have the agent quote from the price list you gave us, as you configured it, and to record on each call the figure it actually quoted. We do not currently keep a version history of your price list, so what we can show you is what was said on the call, not a snapshot of the list on that day.
• Every spoken quote is framed as an estimate subject to confirmation. There is no setting that makes a quote binding and we do not offer one, so the agent always says a figure is an estimate and offers a way to get a firm price.
• We are not responsible for the content of your price list. You are not responsible for our failure to apply it correctly, or for the agent misreading, paraphrasing or misstating it.

6. Importing content from your website

You can point Giday at your website and have it build a draft knowledge base from what is there. Before we do that, you attest that:

• you own the website, or you are authorised by the owner to have its content used this way;
• the content is yours to use, and using it in your agent does not breach anyone else's copyright, licence or terms;
• to the best of your knowledge the pages do not contain other people's personal information (customer testimonials with contact details, staff personal details, uploaded documents containing customer data);
• the content is current, and you will tell us if it stops being accurate.

We only read the pages you point us at, and we obey a site's robots.txt. We do not crawl other people's sites on a schedule and we cannot read anything behind a login. We do check whether the address you gave us looks like it belongs to your business, and if it does not, we hold the draft for a person here to look at before it can go anywhere near your agent — because the likeliest explanation is a competitor's site, and we will not have your receptionist quoting someone else's prices as yours.

Nothing we read from a website reaches your live agent until you have read it and saved it yourself.

7. What Giday must not be used for

Giday answers a business phone, takes messages, books jobs and quotes from a price list. Some things are outside that, and outside what we will support.

7.1 Emergency services

Giday must not be used as, or connected to, any emergency service line, after hours emergency dispatch line, life safety line, alarm monitoring line, or any number a person might ring when someone is in danger. Do not present it as one in your marketing or your on-hold message.

An ordinary agent is given no emergency instruction: it does not tell callers to ring 000, does not end a call for anything other than its normal conclusion, and does not alert you. Only an agent in restricted mode (5.3) is instructed that where a caller describes danger to life or limb it tells them to hang up and ring 000, ends the call and texts you, and you must not configure around that. Even that is an instruction, not a safety net: your agent may not recognise an emergency at all, and it cannot summon help.

If your business does genuinely urgent after hours work, tell us at sign-up so we can set the agent up to escalate to a human quickly. If you tell us that, we will write down what the escalation does and does not do before you go live, so we are both clear on what you are relying on.

7.2 Medical triage

Giday must not be used to triage, assess, prioritise or advise on any medical or health issue, to decide how urgent a health problem is, or to give any clinical instruction — in restricted mode or otherwise. If a caller to any Giday number raises a health issue, the agent books an appointment or takes a message that says only that they want a call back. It does not ask what is wrong beyond what is needed to book, and it does not advise. The one exception is not triage: if a caller describes danger to life or limb, every agent tells them to hang up and ring 000, ends the call and texts the account holder — it does not judge severity, and is instructed to err heavily towards saying it.

7.3 Legal, financial and other regulated advice

Giday must not be used to give legal advice, financial product or investment advice, credit assistance, tax advice, insurance advice, or migration advice, or to collect the information needed to give any of those. If you are in one of those industries you can still use Giday as a receptionist, taking messages and booking appointments, but not as an advice channel, and you must not configure it to answer substantive questions in those areas.

7.4 No taking payment details on a call

Your agent is instructed not to ask for or accept card numbers, CVVs, bank account details, government ID numbers or passwords on a call, and you must not configure it to.

7.5 General

You must not use Giday to do anything unlawful, to harass anyone, to impersonate another business, to run a service you have not told us about, or to get around any control in this document.

8. Being straight with callers about the AI

Your agent identifies itself as an AI assistant in its opening line, and it says so again if a caller asks. Confirming it is an AI when asked is built into every agent's core instructions, which you cannot edit.

The opening line is yours to write, so this is a condition of using the service: if you write your own greeting, it must keep the AI disclosure. We check greetings, and we will change one that does not.

You must not:

• instruct the agent, in any setting, prompt or knowledge base entry, to deny that it is an AI, to dodge the question, or to claim to be a person;
• give the agent the name of a real member of your staff, or set it up to present as a specific named human employee;
• tell callers in your marketing, your website, your on-hold message or your voicemail that they will be speaking to a person when they will be speaking to the agent;
• describe Giday to your customers in a way that misrepresents what it can do.

The reason is simple. Whether a caller has been misled is judged on the overall impression they were given, not on whether one direct question was answered honestly. Disclosing up front costs nothing and removes the whole problem.

9. No unsolicited outbound marketing calls

Giday is an inbound service. You must not use it, and you must not ask us to use it, to make unsolicited outbound marketing or promotional calls of any kind. This is a hard prohibition, not a setting.

That includes autodialled calls, campaign calls, "we noticed you did not book" calls, upsell calls, win-back calls, survey calls with a promotional purpose, and any outbound call where selling or promoting is one of the purposes even if it is not the main one.

Why we are this blunt about it:

• An AI voice is a voice call for the purposes of the Do Not Call Register Act 2006 (Cth) s 4, and a promotional one is a telemarketing call under s 5. The regulator has said plainly that calls using AI voices are telemarketing calls.
• Telemarketing calls also have to comply with the Telecommunications (Telemarketing and Research Calls) Industry Standard 2017: no calls before 9am or after 8pm on weekdays, 9am to 5pm Saturday, none at all on Sunday or on named public holidays, the purpose of the call stated at the start, calling line identification enabled, and an immediate stop if the person asks.
• Those breaches are priced per call, per contravened provision, and the numbers are not small. In July 2026 a single infringement notice charged 60 penalty units per call across 76 calls, including 56 calls where the caller did not say why it was calling.

As with 3.2, that is our own summary of the law as we understood it on 26 August 2026, not advice about your business.

What is allowed: returning a call to someone who asked you to ring them back, promptly, and talking about that job. A callback about an appointment, a fault, a payment or a job in progress is not a telemarketing call. The moment it starts selling something else, it is.

Calls we make. For completeness, we do place our own service calls to clients — about set-up, trials and billing — and our AI assistant identifies itself as an AI at the start of every one. We also place automated test calls to your Giday number to check the service is working; those present as an ordinary customer and do not announce themselves as a test. Both kinds are recorded and transcribed. We do not play a caller notice on a call we place ourselves, though a test call into your Giday number hears your line's notice like anyone else, because it plays on every call. They are not marketing calls and they are not available to you as a feature. If we ever ship a client-facing outbound feature, it will come with its own terms, its own consent capture and its own calling window controls, and you will have to opt into it explicitly. Until then, the answer is no.

10. Integrations

If you link ServiceM8 or another system:

• you warrant you are authorised to connect that account and to give us the access you are giving us;
• we push job and booking information out to your system. We do not pull your customer lists in, and you must not use the integration to load other people's personal information into Giday;
• where you give us a calendar feed, we read it so the agent does not double-book you. We do not write into your calendar;
• you are responsible for what your other system does with the data once it arrives there;
• if the integration breaks or the other provider changes something, we will tell you what we know and what we are doing about it.

11. Your account

You are responsible for who you give access to, for keeping credentials secure, and for what your users do in your account, except to the extent the access or the conduct resulted from a failure of our security, our systems or our access controls. Tell us promptly if you think someone has access who should not. Users you add are bound by this document, and you must make sure they know the parts that affect them, particularly sections 3, 4 and 8.

12. If these rules are broken

We would rather fix a problem than end a relationship, and a service that answers your phone is not something to switch off lightly.

Normally: we will tell you what the problem is, in writing, and give you a reasonable chance to fix it. We will say what "fixed" looks like.

We may suspend part or all of the service immediately, without waiting, only where:

• continuing would create a real and immediate risk of harm to a person, of a contravention of the law, or of a liability to you, to us or to a caller that cannot be avoided by suspending a single feature;
• the service is being used for something in section 7 or section 9;
• SMS is going out without a consent record, or to suppressed numbers;
• we are directed to by a regulator, a court, or a carrier acting under a legal or licence obligation. A commercial request from a supplier is not a direction for this purpose; if a supplier's action stops us supplying part of the service, clauses 17.4 and 26.4 of the Terms of Service apply.

If we do that, we will tell you why, at the same time, and tell you what needs to happen to restore the service. Where we can suspend one feature instead of the whole service, we will. We will restore the service as soon as the risk is addressed, and we will credit or refund the fees for the period you were suspended unless a court or regulator finds the underlying conduct was yours.

Whatever happens: if the service ends, we will help you port your number away and give you an export of your call records, messages, bookings and transcripts. That applies even if we ended it because you broke these rules, and even if we are in a dispute with you about money.

You can cancel at any time from your dashboard, effective at the end of your current paid month, at no cost — or email us and we will stop the service immediately and refund the unused part of that month pro rata. Whenever your service is suspended or ends, for any reason including a breach by you, we refund pre-paid fees for the part of the month you did not receive. Your rights under the Australian Consumer Law, and the refund position in the Terms of Service, are not affected by anything in this section.

13. Records, and how to check them

We keep a record of what happened on each call: the outcome, the transcript, the figure the agent quoted, the consents captured, the messages sent, and the suppression events. We use those records to work out your charges and to answer questions.

Our records are not conclusive. If you think a record is wrong, tell us. We will investigate, give you the underlying call log, and you can dispute the charge. Telling us within 60 days helps, because the logs are most complete then, but it is not a deadline. We will not treat our own numbers as the final word just because they are ours.

14. Changes to this document

We will change this document from time to time, usually because the law or the product changed. When we do, we will email your account address at least 30 days before the change takes effect and publish a dated summary of what changed. Changes take effect at the end of that notice period.

You can cancel at any time before a change takes effect, and if you do, we will refund any pre-paid unused fees pro rata. We will not apply a change retrospectively, and we will not rely on a change you were not told about.

Where this document refers to another document, we will make that document available in your dashboard before you agree to it, and we will give you the same notice of changes to it. Where this document and another document in the pack state a different period, figure or right for the same thing, the one more favourable to you applies, and we will correct the documents.

15. Australian Consumer Law, again, because it matters

Repeating section 1 deliberately: nothing in this document excludes, restricts or modifies any guarantee, condition, warranty, right or remedy you have under the Australian Consumer Law or any other law, where doing so would be unlawful. Any promise we make to you is in addition to those rights, never instead of them, and you can use your legal rights whether or not our own promise applies.

Schedule 1: What the agent will not say or do

These are limits we build into your agent, and you must not configure around them. These are the same limits, in the same order, as Schedule B of the Terms of Service. If the two ever read differently, tell us and we will correct whichever is wrong.

Enforced by the platform — the code will not let it happen:

1. Your agent cannot quote a price at all until a person here has checked your price list and switched quoting on, and it cannot put an unverified figure in writing.
2. No marketing SMS is sent without a stored consent record tied to a specific call.
3. Every marketing SMS carries your business's identification and a working "Reply STOP" opt-out, or it is blocked rather than sent.
4. Marketing SMS is blocked to a number that has opted out of your messages.

Built into every agent's core instructions, which you cannot edit, and re-checked by automated test calls: the agent will not

1. Claim to be a human being, or deny being an AI.
2. Give a binding quote, or let a figure stand as a firm final price.
3. Guarantee an arrival time, a completion time, or a price beyond what your price list supports.
4. Make claims about your licences, registrations, insurance, warranties, accreditations or compliance.
5. Give legal, medical, financial, tax or safety advice.
6. Invent or improvise a discount, a fee waiver, a price match or a payment arrangement.
7. Say a job is booked before the booking has been written.
8. Handle an emergency (an agent in restricted mode tells the caller to hang up and ring 000 and nothing more; an ordinary agent is given no emergency instruction), or triage a health problem or say how urgent one is.
9. Ask a caller for clinical or health detail.
10. Ask a caller for card numbers, bank details, government ID numbers or passwords.
11. Argue with, or try to talk a caller out of, a request to stop being recorded, to have the records of the call deleted, to be transferred to a person, or to stop being contacted.

Items 5 to 15 are strong controls, not guarantees: the agent is a probabilistic system and we are not going to pretend otherwise. If your agent ever does any of them, do not treat it as authorised by you or by us. Tell us immediately, and we will treat it as our failure and fix it.

Schedule 2: The confirmations you are asked for in the product

None of these boxes is pre-ticked, and where we quote wording here, that is the wording actually shown to you. The website-import attestation logs the time, the account, the address, the version of the text shown and the IP it came from. The sign-up tick has to be ticked before the form will submit, but we do not yet keep a stored copy of it on your account, and we will not claim we do.

AU-1. Sign-up: the AI disclosure and the recording notice

☐ I understand Giday is an AI assistant that discloses itself on every call, and that calls are transcribed for my records. A short recorded notice telling callers the call may be recorded plays before my receptionist answers on every call — it's how consent to record is obtained under Australian state law, and it can't be switched off.

AU-2. Website import

☐ I own [domain], or I am authorised to have its content used in my Giday agent, and to the best of my knowledge those pages do not contain other people's personal information.

Helper: We only read the pages you point us at. If the address does not look like your business, we hold the draft for a person to check. Nothing reaches your live agent until you save it yourself.

There is no confirmation about switching the recording notice off, because it cannot be switched off.

Sign-up also asks whether your business provides a health service. That one is a required answer rather than a tick box: "yes" switches on the restricted mode described in 5.3 and shows you its limits before you finish; "not sure" signs you up as an ordinary client.