A virtual receptionist for Melbourne businesses

Melbourne runs on small operators: more of them, closer together, competing harder than anywhere else in the country. Tradies across the west and the outer ring, clinics and studios on every high street, brokers, conveyancers and consultants stacked through the CBD and the inner suburbs. In a market that dense, the caller who can't get through doesn't wait for a callback — the next option is one scroll away.

Giday's answer to that isn't a message-taking service. It answers as part of your business — your greeting, your services, your prices — books real jobs into your real calendar mid-call, quotes from your price list on the plans that include it, and texts you the messages that need a human. It does all of that at 9am on a Tuesday and 11pm on a Sunday, for the same price.

The traditional answering market makes you do homework. We checked the big incumbents' published pricing on 24 August 2026, and here's the shape of it against Giday:

Giday's four plans run $49, $99, $199 and $399 a month, AUD with GST included, and booking is never an add-on. The full allowances and features are published on the pricing page, and the wider national comparison lives on the phone answering service page. The promise that ties it all together: you'll never get hit with runaway overage on a busy month. Run over, and we re-bill the month as a bigger plan for that month instead of metering you.

Melbourne's economy isn't one thing, and a receptionist here can't be either. What Giday does on the call depends on who's ringing:

• The heating call in July. A dead ducted heater in Reservoir gets answered while you're in a roof cavity in Preston. Giday offers your next real slot, books it, and texts the customer a confirmation before you're back down the ladder.
• The sparkie's quote. On the Busy plan and up, Giday quotes from your own price list — one honest number, the way you'd say it, confirmed on the job.
• The conveyancer's settlement-week phones. Calls answered professionally, detailed messages relayed by SMS, and the calls that genuinely need you patched straight through.
• The physio's front desk. Appointments booked into your live calendar with SMS confirmations — and the 8pm caller isn't lost: Giday takes their details and offers your next available times.
• The property manager's after-hours line. Maintenance calls answered all night; true emergencies patched to your on-call number, everything else booked in for business hours.

If your work is on the tools, the Giday for tradies page goes deeper on the trade call flows.

Twice a year Melbourne's clocks jump and half the country's schedules wobble. Giday answers identically through both changeovers — the first Sunday in October and the first Sunday in April are just Sundays. Your bookings always land in your calendar in Melbourne local time, your business hours follow your clock, and the 2am call in January gets the same answer as the 2am call in June — with no after-hours surcharge either way. There's more on how the round-the-clock side works on the after-hours answering page.

Giday isn't a concept video. The same engine has been answering real calls for a Brisbane locksmith since late July 2026 — booking jobs straight into the calendar mid-call (typically 2.5 minutes from hello to booked, measured 30 July – 22 August 2026), giving priced quotes over the phone from the approved price list, and relaying messages to the owner by text, with call volume growing 24% across that measured window. The full measured window is on the Brisbane page.

Diversion doesn't care which city you're in — the same receptionist is ready for Melbourne today. You can also read the Sydney page, or start from the top with the full virtual receptionist rundown.