A realistic call, the way Giday runs it:
Giday: Giday, you've reached Spotless Brisbane — Verity speaking, on a recorded line. How can I help you?
Caller: Hi, I need a bond clean on a two-bedroom unit in Toowong, we move out Friday.
Giday: A two-bedroom bond clean is about five hours. Thursday is open from 8 — would that work, or Friday morning?
Caller: Thursday from eight.
Giday: Thursday from 8, five hours. Is the oven and the carpets included, or just the standard bond clean? And your name, the unit address and a mobile for the confirmation?
What happened: Five hours booked, what's included noted, a text to the client, a text to the business. The regular Thursday 2pm is still open.
