How Giday works

1. Tell it about your business. Your trade and main services, and the things callers ask. Type them in, or let it read your website and fix anything that's wrong. It only ever says what you've taught it; anything else, it takes as a message rather than guessing.
2. Give it a name and a voice. Hear your real greeting, in your business's name, in each voice before you choose. Every greeting tells callers the line is recorded; that can't be switched off.
3. Try it before you add a card. Ask it what a caller would ask, in a text chat. Nothing is booked and nothing is sent.
4. Tell it how you work. Your business hours, what to do after hours, and the number urgent calls are put through to. That number can't be the one you divert to Giday, or a call put through there just comes back to your receptionist: we recommend a second number on an eSIM, two numbers on your own phone.
5. Tick what you need it to do. There's no plan to pick: what you tick sets the plan your free week runs on, and you see it before the card page.
6. Add a card. It goes on file as a safety gate and builds your receptionist. Nothing is charged, and no plan is started.

You get your own Giday number. Divert your business number to it from your phone, and undo it the same way, whenever you like:

• Only the calls you miss: your phone rings first as usual, and Giday picks up when you can't. Most people start here.
• Every call: Giday answers everything.

Your dashboard shows the exact dial codes for your number. Landlines and NBN phones divert differently; the divert guide covers Telstra, Optus, Vodafone and NBN. Or advertise your Giday number directly.

• It answers in your business's name, in the voice you chose, with "on a recorded line" in the greeting.
• It answers from what you taught it: your services, your published prices, your hours and the suburbs you cover. It never guesses a service or works out a price.
• It books the job into your calendar (Starter and up), only in the areas you nominate, and only into a time that's really free.
• It takes a proper message: name, number and what it's about, sent to you straight away by text or email.
• It puts urgent callers through to you (Starter and up), on the number you chose, any time of day.
• It texts the customer a reminder an hour before their booking, if you switch it on (Starter and up).
• It tells callers it's a virtual receptionist the moment they ask. It never pretends to be a person.
• Telemarketers and robocalls are screened out, so they never become messages.

Every call, message and booking is in your dashboard, with a calendar of your bookings and anything you've blocked off. Change your receptionist's name, voice, greeting, hours, prices, services and the suburbs you cover yourself: settings apply to your receptionist straight away. And you can test it there any time.

• The free week starts at the first answered call, not when you sign up: 7 days or 60 minutes of call time, whichever runs out first.
• Three days before it ends, we email you what's been used and the plan we'd recommend. One click keeps it, one click cancels it.
• Do nothing and the week simply ends, uncharged, and we hold your number for 30 days.
• Plans run from $19 to $299 a month, GST in, month to month. Booking starts on Starter at $49.
• Go over your minutes and extra minutes are 50c on every plan, with texts past your allowance 15c each. If a bigger plan would have cost less for the month you had, we email you the figures; moving is your choice.

Every plan, allowance and rate is on the pricing page.