GIDAYVirtual Reception

Guides

Plain answers to the questions small businesses actually ask about their phones — written from running one, dated, and kept to what we can show. No keyword soup.

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Every guide, newest first

Divert on no answer: the codes, carrier by carrier

Divert-on-no-answer codes for Australian mobiles and landlines: send only the calls nobody picks up to your backup, change the ring time, and undo it.

Read the guide → How much does a phone answering service cost in Australia?

Real Australian answering service rates: per-call, per-minute and monthly pricing, the costs that never reach the pricing page, and what a month really costs.

Read the guide → AI receptionist vs human receptionist: the honest comparison

AI receptionist vs human receptionist, priced honestly: per-call fees, booking metering, after-hours surcharges — and where a human genuinely wins.

Read the guide → Is an AI receptionist legal in Australia?

Is an AI receptionist legal in Australia? The recording-consent rules state by state, what Giday does about it, and what eight providers actually publish.

Read the guide → Virtual receptionist vs virtual assistant: which one does your business actually need?

Virtual assistant or virtual receptionist? Plain definitions, a which-do-you-need table, and honest advice for Australian small businesses.

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How we write these

Every guide is dated, says where its numbers come from, and claims nothing the product doesn't do. Prices we quote for other services are their published prices on the day we checked, and we say the day. Where a question is really a legal one, we say so and send you to someone who can answer it. If a guide is out of date, the date at the top tells you — and hello@giday.com.au reaches a person who will fix it.

Straight answers

Who writes Giday's guides?
The people who run Giday — a small Brisbane company that also runs a trade business and has paid for human answering services, lost jobs to voicemail, and now runs the receptionist that books them. The guides are reviewed against what the product actually does before they go up.
How often are new guides added?
A couple a month. We'd rather publish twelve good ones a year than fifty thin ones.
Can I ask for a guide on something?
Yes — email hello@giday.com.au. If enough people ask the same question, it becomes the next one.

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