A realistic call, the way Giday runs it:
Giday: Giday, you've reached Fringe & Co — Verity speaking, on a recorded line. How can I help you?
Caller: Hi, I'd like a cut and colour with Jess if she's free this week?
Giday: Lovely. A cut and colour with Jess is about two and a half hours. She has Thursday at 9:30 or Saturday at 1 — which suits?
Caller: Saturday at one.
Giday: Done, Saturday at 1 with Jess. Can I grab your name and the best mobile for a confirmation text?
What happened: Two and a half hours in Jess's column, not two in the next available chair. A text to the client, a text to the salon, and the stylist's own calendar feed updated before the foils come out.
