The after-hours answering service with no surcharge. Ever.

Burst pipes don't check your trading hours. Neither do locked-out renters, dead hot water systems on a Sunday, or the bloke who finally has a spare minute to ring about that quote — at 7:40pm, from the couch.

Our measured window proves the point. Between 30 July and 22 August 2026, on our live line, 1 in 5 answered calls came in outside business hours, and 1 in 10 landed on a weekend. That's a fifth of the phone happening while most businesses — and most answering services' standard plans — have gone home.

Those callers don't wait politely for 8am. They work down the list until someone picks up, and the business that answers at 9pm has a habit of owning the job by 9:05. An after-hours answering service exists so that business is yours — without you sleeping with the phone on your chest.

Here's how the traditional providers handle after hours, from their own published material when we checked in August 2026: standard coverage runs business hours on weekdays, 24/7 answering is an opt-in extra, and it carries a surcharge — with the actual amounts often unpublished. That's on top of per-call rates of roughly $2.60 to $4.00 during the day. The economics are honest enough from their side: humans answering phones at 3am cost penalty rates, and somebody has to pay them.

Giday's receptionist is AI, and AI doesn't earn penalty rates, doesn't do shift swaps, and doesn't need a skeleton overnight crew. A 2am call costs us the same to answer as a 2pm call — so it costs you the same: nothing extra. Ever.

That's not a promotional rate or a launch special. There is no after-hours add-on in our catalogue to buy, because around-the-clock coverage is simply how every Giday plan works, from the $19 Essentials up. Nights, weekends, public holidays — one flat monthly price, AUD, GST included. When you're comparing services, ask the other mob for their after-hours surcharge in writing. We'll wait.

Plenty of pages in this market get vague right about here. Here's the honest, step-by-step version of a 2am call to a Giday-answered number:

"24 hour answering service" gets used loosely. Sometimes it means a daytime service with an overnight skeleton desk in a different time zone. Sometimes it means voicemail with a transcription bolted on. Sometimes it means a surcharge schedule you find out about on the first invoice.

With Giday it means something simpler: the same receptionist, all the time. The one that knows your services, your prices and your calendar at 11am is the identical one answering at 11pm — same greeting, same knowledge, same recording notice on every call. There's no handover to a night team, because there's no team. Nothing about your front desk degrades when the sun goes down.

It also means no gaps around the edges. Weekends: covered. Public holidays: covered. The awkward 6–8am window when you're driving and the office "opens at nine": covered. If your existing answering service does business hours and you've been meaning to sort out the rest, this is the rest — and it's not sold separately.

For the daytime half of the story — overflow, message-taking, and how diversion works — see the phone answering service page.

A 24/7 receptionist used to be a contradiction for small business — you can't roster one human around the clock, and paying a call centre per-call plus surcharges to do it adds up fast. Giday makes it a line item: from $19 a month, AUD, GST included.

Every plan is 24/7 — the tiers are about volume and features, never about hours. Going over is one published rate: extra minutes are 50c on every plan (15c per extra SMS), with no after-hours surcharge, and if a bigger plan would have cost less for the month, we email you the figures.

For scale: Starter is $49 a month, GST in. One booked job usually covers months of it. The full tier breakdown lives on the pricing page.

Some calls shouldn't become messages, even beautifully taken ones. Water where water shouldn't be. A shop that won't lock. A tenant standing in the street. For those, from the Starter plan up, Giday puts the caller through to a number you nominate — a second mobile, your on-call tech, whoever holds the phone that week, but never the number you divert to Giday.

You write the rules at setup, in plain English: what counts as an emergency for your trade, which number calls are put through to, and when they're put through at all. Giday follows them. The hand-over is warm by default — it briefs you before connecting the caller, so you pick up already knowing it's a burst main in Kedron and not a mystery number at 3am.

And if your rule is "never wake me"? Fair enough — plenty of businesses run exactly that way. Set after-hours to messages-only and every overnight call becomes a message to you (emailed, and a text on your phone too from Starter) and — from Starter — a caller booked into your next available business-hours time. The point of putting calls through is that you choose where the line sits between "handle it" and "hand it to me" — and you can move it whenever you like.

Some businesses can safely let the phone sleep. These ones can't:

• Tradies and emergency trades. Plumbing, electrical, glazing, garage doors — the jobs that pay best arrive at the worst hours, and the caller books whoever answers. Giday triages the genuine emergency from the can-wait and, from Starter, puts the first through and books the second for daylight. There's a whole page on how tradies use Giday, quoting and job-system links included.
• Locksmiths. We know this one first-hand: the Giday engine has been answering a Brisbane locksmith's line since late July 2026 — the after-hours share in our measured window (1 in 5 calls outside business hours, 30 Jul – 22 Aug 2026) is that real line's number, not an industry factoid.
• Property managers. Tenants report emergencies at 10pm and expect a human-grade response. Giday takes the details properly and, from Starter, texts the on-call manager and puts the genuine urgencies through — every call logged and transcribed, with full transcripts to read from Steady, so there's a clean record of exactly what was reported and when.
• Clinics and allied health. Patients ring after work because that's when they can. An answered phone that offers the next available business-hours appointment beats a voicemail box that quietly fills up over the weekend.
• Anyone whose competitors close. Some of the best-value marketing there is: being the one who picks up at 8:30pm. It costs from $19 a month and doesn't require you to change a single habit.

We keep saying "measured" because in this market it's the exception. One month, one live line, dated:

The daytime four-fifths of the story — overflow coverage, message-taking and diversion mechanics — is on the phone answering service page, and the full front-desk role, quoting and booking included, is on the virtual receptionist page. Same receptionist on all three pages; the only difference is which hours of its day we're describing.

Setting up takes minutes: tell us your services, your hours and your emergency rules as you sign up, and your receptionist is live on its own number straight away — then divert with one dial code. The divert reverses with one code too — no lock-in, no setup fee, month to month from day one.

Give it a go — 60 minutes of call time on us, for a week. Card up front, nothing charged unless you keep it, and the trial doesn't start until your receptionist answers its first call — not before. Which means the first thing you'll actually experience is the thing this page is about: your phone, answered, whether or not you were awake to hear it ring.

Plans from $19 a month, AUD including GST, no after-hours surcharge on any of them — details on the pricing page. For how the answering itself works at 3am — bookings, quotes, escalation — see the AI receptionist page.